Due to their late arrival, the two students had arranged with the owner of the apartment to retrieve the keys from a locked box using a code. However, the girls were given the wrong code and after several failed attempts to contact the host, the couple began to panic about their safety.
According to the daily report, Ami and Beth contacted Airbnb for help, but the rental company left the girls roaming the streets with their luggage for hours, desperately trying to find a room for the night.
Ami, from Glasgow, told the Record: “We arrived after 9pm to get the key from the lockbox but we were unable to open it with the code we were given. We contacted the host several times to say that we could not get into the box, but we have not received a response.
“Beth contacted Airbnb via live chat to request help as we wandered the streets at night with our large bags and money. We told Airbnb that we felt unsafe, that we could not contact our host and that we were two young girls wandering in an area we didn’t know.”
Ami and Beth eventually found a room at a local hotel and claim that Airbnb has offered to pay for the night’s accommodation before going back on that promise. The holiday rental company then issued a full refund – automatically canceling the couple’s accommodation for the remainder of the trip.