Holidaymakers traveling home from a trip to Turkey encountered unexpected chaos when their flight was first delayed and then diverted to another airport.
Passengers saw their flight home from Turkey delayed by as much as four hours.
Subsequently, the TOM713 from Dalaman to Norwich was diverted to the Midlands.
The frustrated passengers arrived at Birmingham Airport at 3 am on Saturday 9 July.
They were reportedly given an additional four hours to unload their luggage and transport them back to Norwich.
The police are said to have been called to calm people down.
Passenger Catherine Arnold recalled the incident on Birmingham Live.
She said a flight attendant had told passengers they would be diverted because it was too late to fly to Norwich.
When she tried to retrieve their bags, she described the situation at the airport as “appalling”.
She ended up walking through her front door in the afternoon, having previously estimated that she would be home by midnight.
But there was one couple she felt even more sorry for during the chaos: a couple in their sixties.
Catherine revealed that the man had late stage cancer and they eventually decided to order their own taxi home as they couldn’t wait any longer.
TUI did offer an apology and a £150 voucher to spend with them, but Catherine stated she would no longer travel with them, calling the gesture a “kick in the teeth”.
A TUI spokesperson apologized to those affected by the delay and diversion, she told Birmingham Live.
They explained that passengers are entitled to compensation and an additional gesture of “goodwill”.
An investigation is underway into the cause of the nuisance.
However, the spokesperson explained that the bad weather caused the flight’s initial delay, which prevented it from complying with Norwich Airport’s curfew.
express.co.uk has contacted TUI for further comment.