Tuesday, January 31, 2023
  • About Us
  • Privacy Policy
  • Disclaimer
  • Contact Us
Go Travel Mate
  • Travel News
  • Travel Ideas
  • Resorts
  • Destination
    • Beaches
  • More
    • Food & Drink
    • Airplane
    • Lifestyle
    • Health
    • Cruises
    • Camping
    • Home Improvement
No Result
View All Result
Go Travel Mate
  • Travel News
  • Travel Ideas
  • Resorts
  • Destination
    • Beaches
  • More
    • Food & Drink
    • Airplane
    • Lifestyle
    • Health
    • Cruises
    • Camping
    • Home Improvement
No Result
View All Result
Go Travel Mate
No Result
View All Result

Research reveals the North American airports travelers find most — and least — satisfying

Admin by Admin
September 21, 2022
in News
0 0
0

[ad_1]

Editor’s Note — Sign up for Unlocking the World, CNN Travel’s weekly newsletter. Get news about opening and closing destinations, inspiration for future adventures, plus the latest in aviation, food and drink, where to stay and other travel developments.

(CNN) — Air traffic is increasing and passenger satisfaction is decreasing. This comes as no surprise to anyone who passed through an airport in the summer.

The JD Power 2022 North America Airport Satisfaction Study, released Wednesday, shows that overall satisfaction fell 25 points on a 1,000-point scale from the 2021 score. Newark Liberty International Airport scored the worst of the mega airports.

The overall satisfaction score for North American airports in 2022 was 777.

US passenger volume is approaching pre-pandemic levels. On Sunday, the U.S. Transportation Security Administration screened 2,371,992 passengers at airport checkpoints. That figure is 94% of the same weekday in 2019.

But travelers will face fewer flights, busier terminals and limited food and drink options, says the new JD Power study.

“The combination of pent-up demand for air travel, the nationwide labor shortage and steadily rising prices for everything from jet fuel to a bottle of water have created a scenario where airports are extremely crowded and passengers are increasingly frustrated,” said Michael Taylor. , travel information leader at JD Power, in a statement.

And Taylor expects this unfortunate turn of events to continue through 2023.

The 25-point drop follows a record level of satisfaction with North American airports — 802 on the 1000-point scale — in last year’s study, which includes passenger surveys from the second half of 2020.

But as that survey progressed into 2021 and the third and fourth wave of the survey, passenger satisfaction steadily declined as passenger volume rose again.

The 2022 survey was conducted from August 2021 to July 2022, as air traffic continued to recover.

Passengers wait in line at Newark Liberty International Airport terminal on November 24, 2021.

Passengers wait in line at Newark Liberty International Airport terminal on November 24, 2021.

Eduardo Munoz/Reuters

It was based on more than 26,500 surveys of US or Canadian residents who have passed through at least one US or Canadian airport in the past 30 days. Travelers evaluated either a departing or an arriving airport of their outward and return journey.

Now entering its 17th year, the survey looks at airport passenger satisfaction across three categories: mega-airports, major airports and medium-sized airports.

Satisfaction is determined by looking at six factors, ranked in order of importance: terminal facilities, airport arrivals/departures, baggage claim, security screening, check-in/baggage screening and food, drink and retail.

So which airports are the most satisfying for travelers? And which ones fall short?

Most and Least Satisfying North American Mega-Airports

Of the mega-airports evaluated in the survey — those airports with 33 million or more passengers per year — Minneapolis-Saint Paul International Airport ranks highest in customer satisfaction with a score of 800 out of 1,000.

Thanks to the airport’s updated terminal facilities, it has earned the top spot for satisfaction, according to Taylor. Last year’s construction and renovations showed up in this year’s results, he said.

Minneapolis-Saint Paul International Airport, seen here in August 2022, achieved the best traveler satisfaction score among North America's mega-airports.

Minneapolis-Saint Paul International Airport, seen here in August 2022, achieved the best traveler satisfaction score among North America’s mega-airports.

Kirby Lee/AP

While some improvement projects are still ongoing, the airport had relatively smooth operations over the summer, noted Kathleen Bangs, a spokesperson for FlightAware, a flight-tracking site that used to serve the Minneapolis-St. Paul airports committee.

“Even as it undergoes numerous ongoing construction and upgrade projects this summer, MSP has experienced more delays and cancellations than some other airports in its size class,” Bangs told CNN Travel in late August in response to questions about the airport’s performance over the summer. . She attributed that to management and possibly fewer storms than some other major airports.

San Francisco International Airport (with a score of 796) and Detroit Metropolitan Wayne County Airport (791) were also among the top airports in the satisfaction survey.

Top five scorers on a 1,000-point scale for mega-airport satisfaction:

• Minneapolis-Saint Paul . International Airport (800)
• San Francisco International Airport (796)
• Detroit Metropolitan Wayne County Airport (791)
• John F. Kennedy International Airport (791)
• Harry Reid International Airport (790)

At the bottom of the list of mega airports is Newark Liberty International Airport, with a score of 719 out of 1,000.

Airports being built and undergoing major renovations typically score poorly for terminal facilities, Taylor said.

Travelers wait at Newark Liberty International Airport on July 1, 2022.  The airport was plagued by cancellations and delays this summer.

Travelers wait at Newark Liberty International Airport on July 1, 2022. The airport was plagued by cancellations and delays this summer.

Jeenah Moon/Getty Images

Newark’s $2.7 billion Terminal A overhaul is expected to open later this year, and there are major plans to improve food, beverage and retail offerings in the new terminal.

“But those improvements won’t be available to passengers for a while. Rome wasn’t built in a day…and neither are new airport terminals,” Taylor said via email.

The fact that Newark has the lowest level of satisfaction at the largest airports probably comes as no surprise to summer travelers. Lots of cancellations and delays the airport ravaged during the busy summer season.

Also bottom of the list: O’Hare International Airport in Chicago (751) and Los Angeles International Airport (753).

Bottom five scorers on a 1,000-point scale for mega-airport satisfaction:

• Toronto Pearson . International Airport (755)
• Boston Logan International Airport (754)
• Los Angeles International Airport (753)
• Chicago O’Hare . International Airport (751)
• Newark Liberty International Airport (719)

Most and Least Satisfactory North American Large and Medium Airports

Of the major airports – those with 10 million to 32.9 million passengers a year – Tampa International Airport scored the highest for customer satisfaction with a score of 846 out of 1,000.

John Wayne Airport, Orange County in California (826) and Dallas Love Field (825) also scored highly.

At the bottom of the list of major airports was Philadelphia International Airport (729).

Of the medium-sized airports – those with 4.5 to 9.9 million passengers a year – Indianapolis International Airport scored the highest with a score of 842 out of 1,000.

Pittsburgh International Airport (839) and Jacksonville International Airport (826) are in second and third place for satisfaction.

Hollywood Burbank Airport in California was at the bottom of the list of mid-sized airports for traveler satisfaction, with a score of 763.

Top image: Newark Liberty International Airport on May 30, 2022. (Photo by Yaroslav Sabitov/Shutterstock)

[ad_2]

Source link

Tags: JD Power: The most and least satisfying North American airports for 2022 - CNNnews
ShareTweet
Admin

Admin

Related Posts

News

Top tourism trends for 2023 – including ‘hidden gems’ in the UK

November 17, 2022
News

Everything you need to know about Lord Byron from Riviera Travels

November 16, 2022
News

‘Hard’ expats explain the ‘difficulty’ of living in Norway

November 16, 2022
News

Manchester crowned as one of the world’s best destinations

November 16, 2022
Next Post

Washington Monument Destroyed With Red Paint

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

  • Trending
  • Comments
  • Latest
Fun Outdoor Games for Teenagers

9 Fun Outdoor Games for Teenagers | Great Outdoor Activities for Teens

July 29, 2021
American Airlines online check-in

American Airlines online check-in and boarding pass

June 29, 2021

Ernest Shackleton’s Endurance ship found in Antarctica after 107 years

March 9, 2022
Savage Captions for instagram 100 Savage Captions for Instagram for Boys and Girls

100 Savage Captions for Instagram for Boys and Girls

August 19, 2021

Top tourism trends for 2023 – including ‘hidden gems’ in the UK

0
top 10 Places To Visit In India

10 Awesome & Best Places To Visit In India 2021

0
best Dog Friendly Beaches in Florida

10 Best Dog Friendly Beaches in Florida 2021

0
How to Travel on a Budget?

How to Travel on a Budget in 2021?

0

Top tourism trends for 2023 – including ‘hidden gems’ in the UK

November 17, 2022

Everything you need to know about Lord Byron from Riviera Travels

November 16, 2022

‘Hard’ expats explain the ‘difficulty’ of living in Norway

November 16, 2022

Manchester crowned as one of the world’s best destinations

November 16, 2022
Go Travel Mate

Go Travel Mate is one of the coolest places on the internet to get information about Travel Plans, Places, Hotels, resorts, Food and Drink, beaches and many more. We will bring you exciting and enjoyable news whenever you visit us. We aim to make this website the most friendly and relevant Travel Blog in the world.

Contact: [email protected]

Categories

  • Adventure
  • Airplane
  • Beaches
  • Camping
  • Destination
  • Food & Drink
  • kitchen
  • Lifestyle
  • News
  • Photography
  • Quotes
  • Resorts
  • Travel Ideas

Recent Posts

  • Top tourism trends for 2023 – including ‘hidden gems’ in the UK
  • Everything you need to know about Lord Byron from Riviera Travels
  • ‘Hard’ expats explain the ‘difficulty’ of living in Norway
  • Manchester crowned as one of the world’s best destinations
  • The Canary Islands in Spain are introducing new strict tourist fines

Contact Us

    © 2021 gotravelmate.com . All rights reserved.

    No Result
    View All Result
    • Travel News
    • Travel Ideas
    • Resorts
    • Destination
      • Beaches
    • More
      • Food & Drink
      • Airplane
      • Lifestyle
      • Health
      • Cruises
      • Camping
      • Home Improvement

    © 2021 gotravelmate.com . All rights reserved.

    Welcome Back!

    Login to your account below

    Forgotten Password?

    Create New Account!

    Fill the forms below to register

    All fields are required. Log In

    Retrieve your password

    Please enter your username or email address to reset your password.

    Log In