“We stood there for about 25 minutes and then suddenly the plane started moving and Margaret said the plane was moving, and of course I said it wasn’t like we weren’t on it yet! But it was.”
“The man in charge of the shuttle was mumbling and saying there was a problem, but he wouldn’t say anything more.”
Margaret and John were then taken back to the terminal, where they had to wait “an hour, maybe longer”, while airport staff “had a meeting”.
After apologizing, the seven passengers left behind were promised a seat on the Jet2.com flight at 6 a.m. the next morning, which had eight vacancies. John and Margaret were also given the option of staying at an airport hotel, which the other five guests chose, or a taxi to go home and return for the flight the next morning.
Margaret, 76, said: “It was a bit of a nightmare, we don’t really know whose fault it was as we never found out. We still don’t know the full story. I knew my son and his partner were there. waiting for us it’s been a while since we’ve seen them so it was very disappointing especially to come back to the awful weather on Wednesday afternoon it was so so annoying and we were disappointed not just because we didn’t didn’t come on Wednesday, but because no one informed us.