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A mother was furious at her “vacation from hell” at a camp in Pontins that she called “evil”.
Maria Devoy, 42, said her 62-year-old mother Pamela left after just one night because she was unable to access their second-floor room due to an injury.
Maria last month took her mother and her two children aged 10 and 12 to the camp in Prestatyn, North Wales, for a five-day break at a cost of £430.
But Maria said her room was full of mold, with “broken” fire alarms, a refrigerator “yellow with stains” and nowhere to get food, claiming the two restaurants advertised “didn’t exist”.
Speak with Liverpool Echosaid the mother, “We really like swimming, so that was the main reason we went. But when we got there, the pool was closed, and once we saw everything else started to pile up on top, but that’s even without mentioning the room.
“It was despicable. I wasn’t expecting much from Pontins – it’s just one of them isn’t it, it’s just where everyone is going – but it was mixing.
“The windows wouldn’t open, the fire alarm was thrown from the ceiling, the curtains had mold all over, inside and out, and we couldn’t even see through the windows.
“There was a huge hole under the sink that was full of rubbish. The fridge was bright yellow with stains.”
Maria, from Birkenhead, Merseyside, also described how Grandma Pamela had to leave after just one night as she was unable to access their second floor room due to an injury for which she is still awaiting surgery. She said: “We were moved to the second floor, but my mother had an accident on Christmas Eve and she is still waiting for an operation on her hip.
“When we tried to get into our accommodation, I [told the staff] mama can’t go up the stairs and they said you have to deal with it because there is no other option. I told them she really can’t go up the stairs, she can barely walk and I’m alone with the kids, I can’t carry her up the stairs like that.
“I told them I might be able to get her up the stairs tonight, but how will she get back down. How is she going to get in and out several times a day?’
“I was thinking about my mom all the time that first night, thinking about how we’re going to make it. But with the staff, it was just one of those things that you can see isn’t getting you anywhere, so you just bite your tongue .
“There was just no compromise whatsoever, so my mom had to come home after that first night. The remaining nights were horrible. The two restaurants they advertised for didn’t exist.
“The shop on site doesn’t sell food, just souvenirs. People were ordering takeaways all the way to the main entrance, it was that bad, and the vending machines were all empty, not that one was on.”
The kids were also disappointed with the stay, especially as every game in the arcade was turned off. The mother of two called the whole experience a “vacation from hell.”
Maria said she ended the vacation a day early, on the fourth day of five, because of the ordeal. She said that when she contacted Pontins after their stay, she was given a 30 percent discount as an apology to use their next stay at the resort.
Maria said she wouldn’t take that offer.
Express Online has contacted Pontins for comment.
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