Thousands of vacationer flights have been canceled. Airlines cite staff shortages as the reason that the planes cannot take off. Martin Lewis has revealed how passengers can get a refund and/or claim compensation.
Martin appeared on BBC Radio 5 Live with Nihal Arthanayake earlier today.
He said: “If you have canceled a flight, regardless of the reason, times or cause, you are always entitled to a refund or to the next available flight.
“And interestingly, the next available flight is not their next available flight, it should be the next practical flight – although they tend to only put you on their own airlines.
“So says the law, EU Regulations 261/2004 which have since been transposed into UK law,” he was quoted as saying.
“But you may also be entitled to compensation and most people are.
“For the compensation, they must have notified you less than two weeks before the flight.
‘The cancellation must have caused you two hours or more delay.
“Interestingly, if you take a refund, as opposed to taking an alternate flight, the time of the alternate flight, even if you didn’t take it, is still relevant for more than two hours.
“And it must be the airline’s fault,” the expert added.
“In general, staff shortages – even due to Covid – are widely accepted as the fault of the airline. Some will dispute this, but most will not.
“But if your flights are canceled these days, they will tell you about refunds or alternative flights, but no one will tell you about compensation.
“It happened to me recently and we had £400 per person – depends on the distance of the flight and the exact time it is a flat fee,” explains Martin.
“Please note that if your flight is canceled due to staff shortages, which is the main reason at the moment, you are generally entitled to a fixed amount of compensation.
“If it happened to you recently, go back and make a note for the compensation.
“We don’t want to be mean to airlines here, if it doesn’t bother you and it wasn’t that big of a problem then it doesn’t matter.
“But especially if it gets you out of the fire, and you have costs, go for it,” he concluded.