Five-star B&B seizes ‘disgusting’ rubbish left by guests

The owners of a popular B&B have put the lid on the disgusting mess left by one of their guests.

When the woman checked out, she made no attempt to warn of the horrors ahead for Michael Elt and Paul Sinnott.

The couple run Four Rooms Blackpool, a small luxury B&B that is very popular with guests.

The B&B has a 10/10 rating on Booking.com, a 5.0 rating on TripAdvisor and a 4.9 star rating on Google, making it Blackpool’s most popular bed and breakfast. reports The Manchester Evening News.

The site is suitable for couples, with each of the four rooms boasting a super king-size bed, and there are some strict guest requirements to make it an enjoyable experience for everyone.

Under 21s, hen parties and smokers are all barred from the site, where Michael and Paul live, and guests are also asked not to wear outdoor shoes indoors – with flip flops.

While the rules have helped the couple create a warm and welcoming environment, leaving many guests eager to return to the site for a second stay, some visitors took advantage of the luxury accommodation and left quickly to the embarrassment to avoid the disgusting mess left in their rooms.

Earlier this year, a woman staying at the B&B with her partner over the holiday weekend rushed out in the morning without stopping for breakfast, leaving the couple concerned that something was wrong.

When Mr. Elt went upstairs to the room, he found that the sheets and mattress protector were covered in blood and excrement – and completely destroyed.

It wasn’t until they logged into Booking.com that the couple saw a message from the woman that she had been sick overnight and was ashamed of the mess she made to face the couple.

However, when they checked the CCTV cameras from the night before, they found that she had gotten into a drunken fight with her partner in the parking lot, pushing him away before having to carry her to the room in the early hours of the day. morning.

Mr Elt said: “We were getting ready for breakfast, we thought every couple was nice, and this couple walked by with their luggage, so we thought they should put it in the car and then come in for breakfast, but when I went back the car was gone.

“I went upstairs and there it was, the blood and the excrement.

“Everything, all the sheets, the mattress protector, the duvet cover, the dressing gown, they were all piled up on the side.

“We tried to clean them, but they just wouldn’t come out.

“We went to Booking.com and there was a message saying ‘I’m not coming for breakfast, I was a little sick last night, I was too embarrassed’, but it was self-inflicted.

“We looked at the cameras and she couldn’t even get up, she had too much to drink.

“She pushed her boyfriend away, he pushed her against the car, and he sort of carried her in by her elbows and went out at about 3am for about an hour and a half before coming back and parking.

“If she had come down and said, ‘Look, I had a really bad night and this happened, I’m so sorry I’m going to pay for it,’ then that would have been fine.

“We’ve had other people do similar things before.

“There are plenty of places in Blackpool where things like that happen all the time, we’re very lucky to be 5* gold so it doesn’t happen too often, I’m not saying it will happen” If it doesn’t happen again happens, it is only the minority that ruins it for the majority.

“When someone does something, I think they should admit it.”

The pair claim it’s not the first time one of the rooms has been ruined by guests, with several other nightmare guest horror stories.

They say a couple checked out of their room in shame, with the woman refusing to look at the owners, and when the couple went upstairs they discovered cigarettes on the couch and the radiator pulled from the wall where the couple had tried to insist on smoking out the window.

The white leather sofa was also painted blue in places, as was the toilet seat, with similar blue stains in the tub, leading Mr. Elt to think the woman must have been in the tub in her jeans.

The couple charged the couple for the damages caused, and the woman brutally left a terrible review on Booking.com, declaring that she “hated” the site, preventing them from reaching their perfect 10 score for over a year. got.

Another couple vandalized the room on New Year’s Day while intoxicated, destroying the sink and a glass shelf underneath, but had the decency to contact them to let them know.

The couple went upstairs to help fix the room as best they could at 2.30am, after which the guests told them they’d called an ambulance for the man because he’d been coughing up blood and his partner thought he’d had a shot. drink. He was taken to hospital and returned to the B&B around 6am.

The next morning the man came down and apologized profusely, and that he had really enjoyed his stay, so much that he wanted to return to the site.

Mr Elt said if he could promise not to repeat his behavior he would be welcome back but they haven’t seen him since.

Mr. Elt has posted several stories online to show people what the couple is dealing with and to help guests understand what to expect.

While their lines weren’t popular with everyone, one woman even called to say it was “disgusting” that they could share their guest’s stories — though each story is told without identifying information like names or dates, the pair feel like they help protect their home, while also helping other guests have a comfortable stay without disruption.

The couple is willing to go the extra mile to help their guests — even if they bring a couple to pick up their car earlier this week — often tailoring their offerings to the guests, with later meals, check-out times and even washing people.

In return, however, they expect guests to respect the property and the other guests.

Mr Elt added: “It kind of stops people from thinking they can get away with anything.

“There’s no naming and shaming because I don’t believe in that.

“I have a lot more sympathy for people who admit something and say ‘I’m sorry’, but when you get people who come in and expect things.

“We had a woman drop her hot chocolate on the floor and soak the carpet, but instead of letting us know, she tried to mop it up with a white towel and was scrubbing the floor, so that the towel was ruined..

“If she had said something, we would have come straight to the carpet cleaner and cleaned it straight away, but she goes by my guess, whereas if she had said something, we would have fixed it.

“It makes you start to mistrust other people, it’s the minority that ruin it for everyone else.

“We want our guests to feel at home, we want them to feel comfortable and have a pleasant stay, but we also need to get that back. We need respect.

“We are lucky that we have only had a few incidents in the last seven years.

“We still get some people who are just, I don’t know if it’s selfish, but they think they can use the place however they want and they don’t care.

“We emphasize that this is our home, it’s a B&B, it’s not a hotel, it’s our house with the rooms we rent out.

“A hotel probably has a 24-hour reception and you are really just a number.

“It’s ‘there are your keys’ and the next morning it’s a completely different person there. With a B&B it’s a personal touch.”