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easyJet† TUI and British Airways have all canceled flights in recent days just as demand is increasing. Many passengers have been disappointed when they tried to flee the UK for a well-deserved six-month break.
Passenger rights in a queue
Long queues at Bristol airport have left passengers chaotic this morning.
Rory Boland, editor of Which? Travel said: “Millions of holidaymakers heading for this mid- and holiday weekend are frankly in a panic over last-minute flight cancellations by some airlines and unacceptably long queues at airport security, check-in and baggage drop-off. .
“It is reassuring that the number of people who have missed a flight due to queues is very low.
“But if you’re standing in line and your flight has to leave soon, don’t worry and ask an employee to bring you to the front.
READ MORE: Portugal warning: British tourists receive passport warning
“If it looks like you’re going to miss the flight through no fault of your own, it’s important to let your airline know as soon as possible.
“Buried in the terms and conditions of many airlines is a promise to help, and some will let you rebook for free in such cases.
“Travellers who miss a flight due to extraordinary circumstances may be able to claim their insurance.
“Evidence that you showed up at the time advised by the airport or airline can be critical, so keep your bus ticket or parking slip and any receipts from shops or restaurants in the terminal.”
NOT MISSING
Passenger rights if a flight is cancelled
If a flight is cancelled, airlines must find a passenger a flight to their destination on the same day if it is available.
This is the case even if the only available seat on the desired day is on a competing airline.
On Friday, easyJet canceled 240 flights departing from Gatwick during the six-month holiday.
Travel expert Simon Calder tweeted: “You can insist on a flight on your original day of travel at the expense of easyJet, including a rival airline such as British Airways or Ryanair.”
Passengers are also entitled to a cash compensation if the cancellation was the fault of the airline and little notice was given.
Simon told BBC News: “If they cancel a flight with less than two weeks’ notice, they have to pay you a fee.”
Will the chaos for the summer subside and what is the cause?
Many British passengers will be concerned about flights booked for the coming summer chaos.
Travel expert and head of the PC agency, Paul Charles, told Express.co.uk: “I am concerned that some of these issues will continue into July as it takes a long time for airports and airlines to recruit the required number of people.
“Staff shortages create bottlenecks in airport security channels and also lead to flight cancellations due to a lack of flight crews.
“The slow government processing of mandatory security passes, for new starters, is adding to the delays in getting enough resources to the right areas.
“All of this is compounded by the fact that there are simply fewer people available to recruit. There has been a contraction in the workforce, either deterred by under-wage or attracted by better-paying jobs in Europe, giving people no incentive to come to the UK.”
easyJet and TUI have apologized for the cancellations.
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